Ngân Hàng HSBC Tuyển Dụng Các Vị Trí Trợ Lý 2018: Premium Banking, Verification, Collections & Mobile Sales Tại Hà Nội, Tp.Hồ Chí Minh & Đà Nẵng (Hạn cuối: 31/01)

With 150 years of experience in Vietnam, HSBC provides a comprehensive range of banking services including Retail Banking and Wealth Management, Commercial Banking, Global Banking and Markets, Global Payments and Cash Management, Global Trade and Receivables Finance and Securities Services. HSBC’s history in Vietnam and knowledge of its culture reflects its commitment to delivering excellence in customer service, every time.

1.Mobile Sales Assistant

  • Hồ Chí Minh, Hà Nội
  • Mới tốt nghiệp
  • Nhân viên chính thức
  • 1 Năm
  • Lương thỏa thuận
  • ài chính kế hoạch, Ngân hàng, Bán hàng / Kinh doanh
  • 31/01/2018

Mô Tả Công Việc

  • Provide service and performance excellence in identifying needs of RBWM customers to meet or exceed performance objectives.
  • Deliver excellence in performance and quality.
  • Consistently meet or exceed set performance objectives. Instill self discipline on daily activities (ex: advise customers, conducting presentations, etc…)
  • Deliver service quality excellence.
  • Ensure complete performance expectation with high standard.
  • Handle customers’ complaints (if any) properly and promptly.

Yêu Cầu Công Việc

  • Knowledge of cashiering procedures and regulations
  • Knowledge of core products, sales referral opportunities and Customer Relationship Management system
  • Knowledge of appropriate branch operational procedures
  • Awareness of compliance and regulatory issues as required
  • Strong interpersonal and Customer service skills
  • Good decision making skills and proven ability to deliver accuracy and efficiency
  • Ability to coach and guide Teller in complex transactions & enquiries and in providing outstanding Customer service
  • Professional manner
  • Excellent in English & communication skill
>>> Apply HERE
2. Verification Assistant, RBWM
  • Hồ Chí Minh
  • Nhân viên
  • Nhân viên chính thức
  • 1 Năm
  • Lương thỏa thuận
  • Kế toán / Kiểm toán, Tài chính kế hoạch, Ngân hàng
  • 31/01/2018

Mô Tả Công Việc

  • Verify RBWM credit applications against the Bank’s approved lending policies, handle internal and external customer’s enquiries and follow up pending documents.
  • Ensure to deliver the highest quality service to customers through assessment task, and make sure the process is within the service level agreement.
  • Assist Approval Officer/ Manager in other daily related tasks and when required.

Yêu Cầu Công Việc

  • University degree in finance, economics or other relevant area.
  • English and good communication skills.
  • Experience in consumer credit risk management, financial analysis is a plus.
  • Professional qualification in accounting or credit analysis is preferable.
>>> Apply HERE
3. Collections Assistant, RBWM
  • Hồ Chí Minh
  • Nhân viên
  • Nhân viên chính thức
  • 1 – 3 Năm
  • Lương thỏa thuận
  • Ngân hàng, Dịch vụ khách hàng, Bán hàng / Kinh doanh
  • 31/01/2018

Mô Tả Công Việc

  • Calling customers who have delinquent debts in Front End cycle.
  • Handling inbound calls for dunning
  • Preparing and sending collection letters as per the approved templates and strategy.
  • Ensure strictly compliance to operating procedures such as BIM 3A, LCM, DIMs and audit requirements.
  • Maximize cost effectiveness by meeting the set targets.

Yêu Cầu Công Việc

  • Bachelor degree
  • 1-3 years of experience
  • Possession communication and telecommunication skills
  • Good knowledge core banking products.

>>> Apply HERE

4. Premium Banking Assistant

  • Hồ Chí Minh, Hà Nội, Đà Nẵng
  • Mới tốt nghiệp
  • Nhân viên chính thức
  • 1 Năm
  • Lương thỏa thuận
  • Ngân hàng, Tài chính / Đầu tư, Bán hàng / Kinh doanh
  • 31/01/2018

Mô Tả Công Việc

  • Maintain excellent customer relations and customer service
  • Contribute to the improvement in profitability of the business through undertaking effective individual reviews and identifying opportunities for referral activity
  • Maximize customer satisfaction through exceptional customer service, providing information about products and services that suit and fulfill customers’ needs
  • Build and strengthen customer relationships with existing customers and establish new relationships with potential customers
  • Meet service performance standards through responding to customer enquiries and resolving customer problems/ complaints efficiently

Yêu Cầu Công Việc

  • Knowledge of country retail capability
  • Experience of front line interactions and dealing with banking customers
  • Experience of working in a sales environment, and knowing how to achieve performance objectives
  • Strong ability to build relationships and rapport with customers
  • Strong communication skills
  • Good command of English in both writing and speaking
  • Influencing and selling skills
  • Familiarity with financial markets, investment products where applicable
  • Accuracy & commitment to getting it right first time.
  • Ability to consistently deliver outstanding customer service.

>>> Apply HERE

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